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Privacy Policy
Last Updated: August 15, 2024
At un/leashed, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in accordance with Canadian and Quebec privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Law 25.
1. Collection of Personal Information
We collect personal information that you voluntarily provide to us when you:
- Purchase our products
- Create an account on our website
- Sign up for our newsletter
- Contact us for customer support or inquiries
- Participate in surveys, promotions, or contests
The types of personal information we may collect include, but are not limited to:
- Name
- Email address
- Mailing address
- Phone number
- Payment information (processed through secure third-party payment processors)
- Purchase history and preferences
2. Use of Personal Information
We use your personal information to:
- Process and fulfill your orders
- Provide customer support and respond to inquiries
- Send you promotional offers, updates, and newsletters (with your consent)
- Improve our products and services
- Analyze customer behavior and preferences to enhance your shopping experience
- Comply with legal obligations and regulatory requirements
3. Disclosure of Personal Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
- Third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and email marketing platforms. These providers are required to protect your information and only use it for the services they provide.
- Legal authorities or other third parties if required by law or if we believe that such action is necessary to comply with legal obligations, protect our rights, or ensure the safety of our customers.
4. Consent
By providing us with your personal information, you consent to its collection, use, and disclosure as outlined in this Privacy Policy. You have the right to withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. To withdraw your consent, please contact us at [email address].
5. Access and Correction
You have the right to access, review, and correct any personal information we hold about you. To request access or correction, please contact us at [email address]. We may require verification of your identity before providing access to your information.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your personal information is no longer required, we will securely delete or anonymize it.
7. Security of Personal Information
We take the security of your personal information seriously and implement appropriate technical, physical, and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. Despite our efforts, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, some features of our website may not function properly if you disable cookies.
9. Children's Privacy
Our products and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.
10. International Data Transfers
Your personal information may be stored and processed in Canada or other countries where our service providers are located. By using our website or providing us with your personal information, you consent to the transfer of your data to these countries, which may have different data protection laws than your country of residence.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with the “Last Updated” date. Your continued use of our services after any changes constitutes your acceptance of the revised Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us here.